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FAQ's

Return Policy

Custom printed products cannot be returned.

Shipping Policy

All our cup orders ship from our New York facility using a UPS standard ground service. If your order is scheduled for RUSH production, we may use an expedited method to help meet your timing. For larger orders we will compare UPS rates with our common carrier rates and will always ship using the least costly method. If you’re in the area and would like to pick up your order, let us know - we’re always happy to meet our customers face to face!

Delivery Time

  • Most personalized product orders are made and shipped in 10-15 business days.
  • We ship orders using UPS Ground Service from New York for all domestic ground orders. Al rush orders will ship using UPS Next Day or 2 Day Air.

Sales Tax

Applicable sales tax will be added to shipments being made to any location within New York, unless you submit a tax exempt certificate.

Safe & Secure Shopping

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Can I rush order?

  • If a rush order is needed, please call or email our customer service department to discuss. If we can, we will always try to accommodate the request.
  • We offer overnight shipping and two-day air The price to ship the product will be calculated for you prior to payment.

Can I add product to previous order?

  • If you have an order in progress and would like to add to it, you have until 10 a.m. the first business day after you placed the order to purchase other products that will ship at the same time.
  • If you need to place a second order, please indicate in the comments box that you would like this to ship with the original order and reference the original order number. You can also call or email us with this information.

Shipping & Handling

  • We ship UPS ground for all packages within the continental United States.
  • For orders shipped Rush, or orders shipped to Alaska, Hawaii, Canada or any other international destination, charges are calculated to UPS or United States Postal Service specifications and costs are calculated at checkout prior to payment.
  • We always attempt to ship the most economic way possible and ship many international orders using the United States Postal Service.

Shipping to Canada or outside the US

  • Additional shipping charges will apply to orders shipping outside the continental U.S. and all orders to Canada or other international destinations. These orders MAY incur additional charges on arrival, such as Brokerage Fees, Duty and Taxes due at delivery.
  • The cost to ship to you is calculated at checkout prior to purchase and we make every attempt to minimize charges due upon delivery. Price varies based on items in your cart. Large orders or orders needing expedited shipping are likely to be higher.

Details about shipped products

  • Most standard personalized items will be shipped within 10-15 business days of receipt, Monday - Friday. Please note however that during our busy cycles, orders can take slightly longer. We make every effort to get your order out the door as quickly as possible.

Charge on credit card statement

UPS requires very accurate ship-to addresses for their deliveries. For example, UPS requires that if you live in a multi-unit dwelling that the shipping address must contain the Unit # you live in. Any errors UPS finds in your address when attempting delivery will incur an additional charge. This charge will be added to your credit card after the item has been delivered. We do everything we can to verify your address before we allow you to process your order. Additionally, if you change the ship to address once the order has shipped, an address change fee will also be charged to your credit card.

How are items packaged?

All of our products are packed in protective bags and cardboard boxes.

Can I track my order?

When your order ships, you will receive an email notification from UPS with your UPS tracking number and estimated delivery date. Once you receive this you may track your package directly on the UPS website (www.ups.com) or right here from our website using your order number. Click on the Shipping and Tracking Link in the menu and enter your order number in the box provided, then click 'Track'.

What about returns?

Return policy for personalized products

  • Personalized product is non-returnable as we are custom-making this for you. Please make sure you like what you are ordering and, if you have a question after you receive your e-proof contact us.
  • YourCupz.com is not responsible for customers' typographic errors or for colors not matching your computer, and cannot accept returns on personalized items. Computer monitors need to be color calibrated to be most accurate and we can not be responsible for colors not matching what your screen displayed. If in doubt and time permits, please call, email or chat with our customer service department.
  • If you have a question regarding your received order, please email us within 1 day of receipt and have your order number ready for reference.
  • YourCupz.com is not responsible for any consequential damages as a result of an error. Our liability is specifically limited to the value of the personalized product we manufactured.
  • We hope that you are happy with all of your purchases from YourCupz.com

If I need to cancel an order?

  • Your order officially begins "processing" the the day your place your order. Cancellations cannot be guaranteed once an order has been processed.

What if the color on cups look different in person?

  • We color match as close as possible to the specified PMS.
  • If you have questions about colors, please email or call us to discuss.